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CVALUE – PRIVACY POLICY

Suvarchas Technologies LLP (hereinafter referred to here as “CVALUE”, "we," "us," and "our,") respect your privacy and are committed to protecting it through our compliance with this privacy policy.

This policy describes:

  • the types of information that we may collect from you when you access or use our websites, applications and other online platforms (collectively, our "Platforms"); and
  • our practices for collecting, using, maintaining, protecting and disclosing that information.

Note:

Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. Your continued use of our Platforms after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

By visiting this Platform you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Platforms.

By mere use of the Platforms, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

This policy applies only to information we collect through our Platforms, in email, text and other electronic communications sent through or in connection therewith.

This policy DOES NOT apply to information that you provide to, or that is collected by, any third-party, such as merchants from which you purchase and/or pay and social networks that you use in connection with our services. We encourage you to consult directly with such third-parties about their privacy practices.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it.

1. INFORMATION WHICH ARE COLLECTED BY US

We collect various types of information from and about users of our Platform, including information:

  • through which you may be personally identified; and/or
  • regarding your internet connection, the equipment you use to access our Platforms and your usage details.

We collect this information:

  • directly or indirectly from you when you provide it to us; and/or
  • as you navigate through our Platforms (information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies).

Information You Provide to Us

The information we collect on or through our Platforms shall include inter alia :

  • as name, email address or password details, where you sign-up to receive or make use of any of our services; for example where you create a registered account with us, sign-up to receive ‘Price Alerts’, ‘Airmail’ or other communications. Where you make a purchase through our ‘via CVALUE’ functionality, you may be asked to provide additional information such as your address, passport number and credit card details.
  • We automatically collect certain information passively as a result of your use of our Services. This information is linked to the device you use to access the our website and includes your IP address, operating system, browser type, referring URLs, page views, access times and your geographical location.
  • We also collect information provided to us when you connect to the our website from a third party application, social networking site (such as Facebook or Twitter) or other website (such as a promotion partner).
  • We will use the information we hold about you in the following ways:
    • to verify your authorization to access certain features;
    • to enable you to access and use the services you select to receive;
    • to optimise our services and personalise your visits by remembering location, language and currency configurations as well as previous searches;
    • for system administration purposes;
    • to analyse user behaviour and trends in order to improve and understand how people use our services;
    • to generate aggregated sets of non-personally identifiable information in order to inform business decisions;
    • to contact you:
    • where you have requested that we do so or to respond to communications you have sent us;
    • where it is necessary to notify you about changes or updates to our services;
    • to send purchase confirmations and alerts, notifications or newsletters you have subscribed to, including to your mobile device;
    • where you have opted-in or as permitted by law, to send you marketing emails from a our address regarding our services or those of our partners.
    • You can opt-out of receiving such emails by clicking the unsubscribe link contained at the bottom of them.

As noted above, you may be asked to provide credit card or other payment information to us or the relevant merchant partner when you are making a purchase using our website. In such circumstances that information will be collected and used only for the purpose of processing your purchase. When using our services on a mobile electronic device, you may also be prompted to provide your credit or debit card details by way of an auto-fill feature. Where you provide such details they will be stored only on the device you use to access the our services in question and will not be stored or processed by us in any way except where you request us to do so. Where you elect to make a booking with a third party provider, the credit or debit card details you provided will be used to auto-fill the relevant credit or debit card detail section on that third party provider's website in order to make the booking process easier.

Information received from Third Parties

We will be collecting, processing and storing your user ID associated with any social media account (such as your Facebook and Google account) that you use to sign into the Platform or connect with or use the Platform.

Also, information will be collected about you from third parties such as partners, marketers, third-party websites, and researchers.

Information Collected Through Platforms

Information may be collected automatically from the computer or devices (including mobile devices) you use to access the Platforms, even if you use the Platforms without registering or logging in and the same shall include inter alia:

  • Your server’s IP address from where the Platform is being accessed, the type of browser (Internet Explorer, Firefox, Opera, Google Chrome etc.), the operating system of Your system and the website you last visited before visiting to Platform, and your computer, Internet connection and mobile device, other browsing information (connection, speed, connection type etc.), device type, device’s unique device identifier, mobile network information and the device’s telephone number;
  • Details of your use of our Platforms, including location data, traffic data, logs and other communication data and the resources that you use and access on or through our Platforms;
  • We also may access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information;
  • We may also collect real-time information about the location of your device, as permitted by you;
  • Unique mobile device identifier (e.g. IDFA or other device IDs on Apple devices like the iPhone and iPad), if you’re using our Platforms on a mobile device, we may use mobile device IDs (the unique identifier assigned to a device by the manufacturer), instead of cookies, to recognize you. Unlike cookies, mobile device IDs cannot be deleted from records. We may share it with advertising companies and they may use device IDs to track your use of our applications, track the number of advertisements displayed, measure advertising performance and display advertisements that are more relevant to you. We may also share it with analytics companies which may use mobile device IDs to track your usage of our applications;
  • Other information relating to your activity on the Platforms, such as your search queries, comments, domain names, search results selected, number of clicks, pages viewed and the order of those pages, how long you visited our Platforms, the date and time you used the Platforms, error logs, and other similar information;
  • Your locations details including the latitude, longitude or altitude of your mobile device, GPS location;
  • In case of mobile application users, the online or offline status of your application.

Other tools and Cookies

We, and third parties with whom we partner, shall use pixel tags, cookies, web beacons, mobile device IDs, “flash cookies” and similar files or technologies to collect and store information in respect to your use of and third party websites and the Platforms. A cookie can be understood as a small text file that is stored on your computer/ mobile that enables us to recognize you (for example, as a registered user) when you visit our Platform, website, store your preferences and settings, enhance your experience by delivering content and advertising specific to your interests, perform research and analytics, track your use of our Platforms, and assist with security and administrative functions. A pixel tag (also called a web beacon) can be understood as a small graphic with embedded invisibly on a webpage (or an online ad or email) and a unique identifier, and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users’ computers.

Kindly note that most browsers are set to automatically allow cookies. However, kindly note that it may be possible to disable some (but not all) cookies through your mobile device or browser settings, but doing so may interfere with certain functionality on the Platform. Separately, we advise you to check their privacy policies for information about third parties cookies and other practices. We do not control the practices of such third parties/ partners and their privacy policies/ cookies policies which govern their interactions with you.

2. USE AND DISCLOSURE OF INFORMATION COLLECTED

Usages

Information collected from you can be used for various purposes including inter alia:

  • Facilitate your usage of Platform;
  • To connect you with the merchants;
  • To process and respond to your queries/ requests;
  • To inform you regarding changes in Platform;
  • To analyse, conduct internal reviews, surveys and understand our users, improve the content and features of our Platform, process and complete your transactions, and make special offers;
  • To diagnose technical problems and provide support;
  • To send and received communications, show advertisements, notifications;
  • To prepare reports, review, etc.;
  • To contact you regarding third party goods and services, offers, to understand your preferences, requirements;
  • To permit you to participate in interactive features offered through our Platform;
  • To detect and protect any error, hacking, fraud, commercial and identity checks; and
  • Any other purpose as required in connection with the Platform.

Disclosures

Information collected from you may be disclosed to and/ or for various purposes including inter alia:

  • For legal purposes, requirements, to comply with applicable laws;
  • To our affiliates, subsidiaries and related parties;
  • To our vendors, merchants, contractors, service providers and other third-parties and persons who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them;
  • Usages mentioned above;
  • Any person for maintaining security, operating Platforms, to enquire or protect from an y fraud, hacking;
  • To third-parties to market their products or services to you;
  • For any other purpose in connection with the aforesaid;
  • For enforcing or applying our terms of use and other agreements, including for billing and collection purposes;
  • If the disclosure, in our believe, is necessary or appropriate to protect our rights, property, or safety, customers or others. This will include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction; and
  • To help us serve better.

3. Payment Card Information

To avail certain services or purchase goods and products from merchants through our Platform, we may require credit or debit card account information. Hence, by submitting your credit or debit card account information through our Platform, you expressly consent to the sharing of your information with merchants, third-party payment processors, and other third-party service providers (including but not limited to vendors who provide fraud detection services to us and other third parties).

4. ACCOUNT CLOSURE AND INFORMATION

You can close your account by visiting your profile settings page on our website. We will remove your public posts from view and/or dissociate them from your account profile, but we may retain information about you for the purposes authorized under this Privacy Policy unless prohibited by law. If you would like to review, change or delete personal information we have collected from you, or permanently delete your account, please use the “Contact Us” link at the bottom of every page.

If you delete your information from our Platforms, copies of your information may remain viewable in cached and archived pages, or might have been copied or stored by other users of our websites/ servers.

5. PERSONS BELOW 18

The Platforms are not intended for users under the age of 18. We do not knowingly collect any personal information from persons under 18 or market to or solicit information from anyone under the age of 18.

6. THIRD PARTY LINKS

The Platforms links to other websites/ applications that may collect personally identifiable information about you. The Company is not and will not be responsible for the privacy practices or the content of those linked websites. We do not endorse or make any representations about third-party websites or services. Our Privacy Policy does not cover the information you choose to provide to or that is collected by these third parties. We strongly encourage you to read such third parties’ privacy policies.

7. ADVERTISEMENTS

We use third-party advertising companies/ entities to serve ads when you visit our Platforms. These entities may use information (not including your name, address, email

address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

8. DATA PROTECTION

We have implemented technical and organizational measures designed to secure the your personal and commercial information from accidental loss and unauthorized access, use, alteration or disclosure. However, no method of transmission over the internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You hereby acknowledge and accept that providing personal and commercial information is at your own risk and that the Company will not be held liable for any losses or damages incurred.

Notwithstanding anything contained herein, We shall not be liable or responsible for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control or force majure or hacking. You should not share your user name, password, or other security information for your account with anyone. If we receive instructions using your user name and password, we will consider that you have authorized the instructions.

9. APPLICANTION FOR JOB

If your information is submitted to us through our Service when applying for a position with our company, the information will be used to consider your application. We may retain your information for any period of time. This information may be shared with other companies for the purpose of evaluating your qualifications for the particular position or other available positions, as well as with third-party service providers retained by us to collect, maintain and analyze candidate submissions for job postings.

10. AMENDMENTS TO THIS PRIVACY POLICY

We reserve the right to amend this Privacy Policy from time to time to reflect changes in the law, our data collection and use practices, the features of our services, or advances in technology. Please check this page periodically for changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is used. If we make any material changes to this Privacy Policy, we will post the changes here. Please review the changes carefully. Your continued use of the Services following the posting of changes to this Privacy Policy will constitute your consent and acceptance of those changes.

11. LIABILITY

As specified above, under whatsoever circumstances, we shall not be liable or held responsible for any losses or damages caused to you or any other third party caused by following:

  • Losses caused by you sharing your user name, password, or other security information for your account with anyone.
  • Losses caused by disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control or force majure or hacking.
  • Losses or damages caused by third party entities using information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
  • The Company is not and will not be responsible for the privacy practices or the content of third party linked websites Losses caused by third parties/ partners and their privacy policies/ cookies policies which govern their interactions with you.

12. CONTACT US

Please contact us (through “contact us” link) regarding any questions regarding this statement.

13. CONSENT FROM YOU

By using the Platforms and/ or by providing your information, you consent to the collection and use of the information you disclose on the Platforms in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.